exchanges

JACQUES COCO accepts exchanges on all items within 90 days of the date of purchase.

Please Note


Items must be in original purchase condition with all tags and labels intact. Worn or damaged items will not be eligible for an exchange. 

 

Return shipping for exchanges is free for all domestic orders. Expedited shipping charges are nonrefundable. 

 

Free return shipping does not apply for international orders. Items exchanged will be processed within 7-10 business days of receipt. 


A confirmation email will be sent once the items have been received and a separate email will be sent once your item has shipped. 

 

Please see “How do I exchange an item?” for instructions.

How do I exchange and item?


To exchange an item, please email customercare@jacquescoco.com, with your order number, the item you wish to return and the item you wish to receive. We will email you back with a return label. 


After sending the email, place the item back in the same bag or another mailer bag, and stick the new return label on top of the old label 


The bag features a dual adhesive strip that can be used to seal the bag.


Packaging tape may also be used. 


Lastly, drop the item off at your nearest USPS location.


You will receive a confirmation email as soon as we receive the item.